1. About this policy
EQUIPAX ABN 15 748 392 416 respects your privacy and aims to handle personal information responsibly and transparently.
This policy explains how we collect, hold, use and disclose personal information when you use our website, purchase from us or contact us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.
2. Information we may collect
Depending on how you interact with EQUIPAX, we may collect information such as:
- your name;
- email address and telephone number;
- billing and delivery addresses;
- account and login information;
- order and purchase history;
- communications and enquiries you send to us;
- payment transaction information supplied to us by payment providers; and
- technical information such as IP address, browser information, device information and server logs.
3. How we collect information
We generally collect personal information directly from you when you place an order, create an account, complete a form, contact us or otherwise use the website.
We may also receive information from service providers involved in a transaction, such as payment processors and delivery providers.
4. Why we use personal information
We may use personal information to:
- process, fulfil and deliver orders;
- process payments and refunds;
- create and maintain customer accounts;
- respond to enquiries and provide customer support;
- send order, payment and service communications;
- protect our customers, website and systems from fraud, misuse or security threats;
- maintain business, accounting and transaction records; and
- comply with applicable legal and regulatory obligations.
5. Payments
Payments made through the EQUIPAX website are processed using third-party payment services made available at checkout.
Sensitive card information such as your complete card number and security code is generally supplied directly to the payment processor rather than EQUIPAX.
Payment providers may supply us with transaction information such as payment status, payment method and transaction identifiers.
6. Who we may disclose information to
We may disclose personal information where reasonably necessary to service providers that assist us with:
- payment processing;
- delivery and order fulfilment;
- website and cloud hosting;
- email and customer communications;
- information technology and security;
- accounting, legal or professional services; and
- legal or regulatory requirements.
We do not sell customer personal information to advertisers.
7. Overseas processing and storage
Some of the technology and cloud service providers used by EQUIPAX operate outside Australia.
As a result, personal information may be processed or stored overseas, including in the United States. The precise locations may vary according to the infrastructure used by our service providers.
8. Cookies and browser storage
The website may use cookies, local browser storage or similar technologies where necessary for functions such as shopping carts, customer authentication, checkout, preferences and website security.
Disabling required browser storage may prevent some parts of the website from working correctly.
9. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure.
10. Retention
We retain personal information for as long as reasonably required for the purposes for which it was collected, including order support, accounting, fraud prevention, dispute resolution and legal obligations.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.
11. Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before providing access or making a correction.
12. Privacy complaints
If you have a concern about how EQUIPAX has handled your personal information, please contact us with details of the issue.
We will review the matter and respond within a reasonable period. Where applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner.
13. Marketing
A general customer service or contact-form enquiry is not treated by EQUIPAX as consent to receive unrelated marketing.
If we offer marketing subscriptions, communications will include an appropriate way to unsubscribe where required by law.
14. Changes to this policy
We may update this Privacy Policy when our information-handling practices, services or legal obligations change.
The current version and last updated date will be published on this page.
15. Contact us
Privacy requests and enquiries can be submitted through ourContact page.