1. Your Australian Consumer Law rights
This returns policy does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
If goods are faulty, unsafe, not of acceptable quality, materially different from their description, or otherwise fail to meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
Those rights are separate from the voluntary change-of-mind policy below.
2. 30-day change-of-mind returns
In addition to your statutory rights, EQUIPAX offers a voluntary 30-day change-of-mind return policy for eligible products.
You should request a change-of-mind return within30 days of delivery or collection.
3. Change-of-mind eligibility
To qualify for a change-of-mind return, the product must generally:
- be unused;
- be unopened where applicable;
- be in its original packaging;
- include supplied accessories, components and documentation; and
- be in a condition suitable for resale.
Feed products, supplements, nutritional products and similar consumable products must remainfactory sealed and unopenedto qualify for a change-of-mind return.
4. How to request a return
Before returning an item, please contact EQUIPAX through ourContact page.
Include your order number, the item you wish to return and the reason for the return.
We will provide the appropriate return instructions.
5. Change-of-mind return postage
For an approved change-of-mind return, you are responsible for the cost of returning the product to EQUIPAX.
We recommend using a trackable service and packaging the item securely.
This does not apply where EQUIPAX is responsible for return costs under the Australian Consumer Law or another applicable law.
6. Inspection of returned goods
Change-of-mind returns may be inspected after they are received to confirm that the eligibility requirements have been met.
We will not apply change-of-mind conditions to deny rights you have because a product fails an applicable consumer guarantee.
7. Change-of-mind refunds
Once an eligible change-of-mind return has been received and approved, the applicable product amount will be refunded using the original payment method where practicable.
Original delivery charges are not normally refundable for a change-of-mind return.
Processing times after a refund is issued may vary depending on your bank or payment provider.
8. Faulty, damaged or incorrect goods
If you believe an item is faulty, damaged, unsafe, incorrect or not as described, please contact us with your order number and details of the problem.
Photographs may help us assess the issue, particularly where an item was damaged in transit.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund or another remedy.
Where required by the Australian Consumer Law, EQUIPAX will arrange or reimburse reasonable costs associated with returning faulty goods.
9. Proof of purchase
We may ask for reasonable proof that the product was purchased from EQUIPAX, such as your order number, receipt or other transaction record.
10. Contact
To request a return or discuss a product problem, use ourContact page.