1. Where we deliver
EQUIPAX ships eligible products to supported addresses throughout Australia.
Some products are designatedPickup Onlybecause they are not suitable for normal parcel delivery.
2. Shipping charges
Available delivery options and applicable charges are displayed during checkout before payment is completed.
Shipping charges may vary according to the products ordered, quantity, weight, delivery location and carrier requirements.
3. Dispatch and delivery estimates
We aim to process orders promptly. Any dispatch or delivery timeframe displayed on the website or provided to you is an estimate unless expressly stated otherwise.
Delivery times may be affected by carrier delays, public holidays, weather, remote locations or other circumstances outside our reasonable control.
4. Delivery address
Please check your delivery details carefully before completing your order.
If you notice an error after placing an order, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Additional delivery costs may apply where an order has to be resent because an incorrect or incomplete address was supplied, except where the issue was caused by EQUIPAX or where applicable law provides otherwise.
5. Carriers and tracking
EQUIPAX may use different carriers depending on the delivery location, size and nature of the order.
Tracking information will be provided where it is available for the selected delivery service.
6. Delivery delays
If your order appears to be significantly delayed, contact us with your order number and we will help investigate the delivery.
Nothing in this policy limits rights you may have where goods are not supplied within a period required by applicable law.
7. Pickup Only products
Products markedPickup Onlymust be collected rather than shipped.
Pickup instructions will be provided as part of the order process or communicated after your order is placed.
Please wait until the order is ready for collection before attending the pickup location.
8. Missing or damaged deliveries
If an order does not arrive, arrives incomplete or appears to have been damaged in transit, contact us as soon as reasonably possible.
Please keep the product and packaging and, where useful, provide photographs to help us investigate.
Reporting a problem promptly helps us resolve carrier issues, but does not remove any rights you have under the Australian Consumer Law.
9. Orders returned to us
If a carrier returns an order to us because it could not be delivered, we will contact you to arrange the appropriate next step.
Additional shipping charges may apply to re-delivery where the original delivery failure resulted from incorrect information supplied by the customer or failure to collect the parcel.
10. Contact
For delivery enquiries, please use ourContact pageand include your order number where applicable.